IT Support in Kent
Why do so many companies choose us for your IT Support in Kent?
NO FIX – NO FEE Policy, If we send an IT Support Technician to your Kent location and he’s there for a couple of hours, but is unable to fix your problem – you won’t be charged.
We WILL NOT insist that you sign up to an IT Support contract for years, we offer monthly rolling contracts that you can cancel at any time with one months notice.
Client Satisfaction comes before profit. If there is a better, cheaper, faster or more suitable option available to you for anything that we support, we’ll tell you about it.
Every Client is important, if you have an issue and need a call out, we will be with you within a few hours or sooner, our rapid IT Support call out area is in Kent.
SECURE Remote IT Support, if we connect to your server or computers we will always use a secured & encrypted connection.
Ad Hoc Support, if you don’t want a monthly support, maintenance and monitoring contract, you’ll still receive the same outstanding level of service.
NO BILL ROUNDING to the next hour, if we’re with you for 1 hour 15 minutes then that is what you pay for. We do not round our invoices up to the next hour.
SAME DAY IT Support in Kent or within the hour. You may have an IT / Computer emergency or you may just have a niggling problem that needs to be dealt with TODAY! We can usually get a technician out to your Kent location the same day or even within the hour if your situation is urgent.
We work with all Microsoft systems including server, desktop and laptop and specialise in looking after Small / Medium Businesses with between 5 and 100 employees. Where specialist 3rd party software is in use, we can work with your software provider at any level.
Business IT Solutions in Kent
Our IT Support experience means we’re going to get to the root of any issue and solve it as quickly as possible and with the minimum of fuss, which in turn means you get a smaller invoice.
Looking for an IT Support &/or maintenance contract? All our IT Support Contracts are fully tailored to your exact requirements and can be re-customised at any time throughout the year. …and all of our maintenance agreements are available on a one month rolling contract at NO extra charge.
Server Monitoring 24/7 – With 24/7 server monitoring we know about any issue with your server within moments of it happening and a new service ticket is opened in our monitoring centre. If the issue can be resolved automatically by our managed software the ticket will be closed without any fuss. If a technician needs to resolve the issue, he will be notified immediately and usually resolve the problem remotely. If it can’t be resolved remotely, he’ll be on his way to your office! Currently 67% of issues are resolved without our Clients knowing they existed in the first place.
IT Support (UK) Ltd is a Small Business Specialist in Kent looking after all your Company computing needs…