Carla, CEO – ALLERGY UK – Kent

How long have you been using our IT Services? 7 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
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Services Received:
Providing IT services and IT support.
Replaced in-house IT Manager with a fully inclusive IT support & maintenance contract.
Providing computer maintenance, data backup, disaster recovery planning, cyber security and management of Microsoft 365.
Upgrade replacement of 25 desktop computers.
Upgrade replacement of all virtual servers.
Migration of email to Office 365.
Migration of all files to Microsoft SharePoint.
Further comments:
We first contracted Andy Dawson/IT Support (UK) Ltd in November 2015 and they have provided our IT services and support for nearly 8 years. Andy takes the time out to explain things carefully to anyone who finds IT a mystery and IT Support (UK) Ltd have always been approachable, happy to help, solution focused and reliable. I would not hesitate to recommend them.

Chris, Forestrall Timber & Fencing Merchants – Kent

How long have you been using our IT Services? 10 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
.
Services Received:
Complete network installed including servers, computers and laptops. We have a full support contract, off-site backup and a disaster recovery plan.
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Further comments:
IT Support UK have been our outsourced IT supplier for a long time now. When you find someone that comes up trumps time and again when issues arise and downtime is reduced to the bare minimum, you realise how fortunate you are. Not only this but Andy and his team are creative in finding better solutions when you reveal your IT gremlins. I have never been left waiting or doubting, they have always jumped to it and made things better for the future. I’m happy to give a telephone testimonial to anyone considering them as a supplier.

Steve, Select Air Management – London

How long have you been using our IT Services? 10 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
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Services Received:
New server, computers, wifi, monthly maintenance and support, daily backup, remote, telephone and on-site support
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Further comments:
As a company, we have known Andy Dawson / IT Support (UK) Ltd for many years.
Not only have we used them for upgrades, repairs, IT issues and guidance when installing a new telephone / wifi system, but possibly our only supplier that we do not feel the need to question costs or rates charged.
Very trustworthy and reliable and now a good friend to our business.
Totally recommended to any company large or small.

Leanne, Icon Collections – London

How long have you been using our IT Services? 4 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
.
Services Received:
New server supplied and installed. New virtual servers setup, complete overhaul of network. New computers setup.
We also have a support contract, off-site backup and a disaster recovery plan.
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Further comments:
We have been using IT Support UK Ltd for over 4 years now and I highly recommend them. Great response time and they are very helpful. Everything you want in IT Support.

Michelle, FJN Recruitment – London

How long have you been using our IT Services? 8 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
.
Services Received:
Server & computer maintenance and support, daily online backup, disaster recovery plan, remote, telephone and on-site support
.
Further comments:
Andy has always been available for any IT or IT related issues that we have had, and no job has proven too big or too small! They are reliable, trustworthy, and always happy to offer advice and support to your business when needed. I would definitely recommend using this company for your IT needs and support.

Tracey, Whyte & Co Solicitors – Kent

How long have you been using our IT Services? 4 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
.
Services Received:
Server, computer & network maintenance and monitoring, daily off-site backup
Remote support, telephone and on-site support
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Further comments:
Without doubt the best IT support I have ever used, would not hesitate to recommend you thank you very much for all your support over the years.

Nick, Steven Harris Opticians – Kent

How long have you been using our IT Services? 4 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
.
Services Received:
New server installation, 12 new computers installed, maintenance and monitoring of the entire network, daily off-site backup
Remote support, telephone and on-site support
.
Further comments:
Quick response time Patient Client focused service No job/request too small.

Sue, Hills Office Services – Kent

How long have you been using our IT Services? 3 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
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Services Received:
Daily Backups, Installed a new PC and transferred data
Recommended and installed a new email system Telephone support
.
Further comments:
There are so many IT companies out there and I had been looking for a while before I settled on contacting IT Support UK
I needed to find a company that would be patient with me as IT is definitely not my strong point!
The change over went very smoothly – I’m thrilled with the new email system and have seen an increase in sales due to this.
They’re always on hand via the phone should I have any problems and this is very reassuring for me.
If you are looking for IT support for your Company look no further.

Nick, FIRE & SECURITY ELECTRICAL CONTRACTORS – Kent

How long have you been using our IT Services? 3 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
.
Services Received:
Install new server, ups and various networked printersSet up remote access from 3 laptops. Off site backup and data storage.
Fix any problems with hardware or software as required.
Further comments:
Andy Dawson is always happy to help with any of our IT issues and no job or problem is too small. He has helped with minor issues via telephone support. If he is not immediately available he will get back to me very quickly or delegate the job to his team. The charges are transparent and he is happy to provide a quotation prior to carrying out more major works.

Dave, ACCIDENT REPAIR CENTRE – London

How long have you been using our IT Services? 4 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
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Services Received:
Resolved problem with network.
New software – Ad-Hoc Support.
Further comments:
Andy Dawson is always punctual, very helpful, and is always smiling!! He is a credit to your Company and we would recommend your services to anyone. It’s a pleasure doing business with you!

Steve, ARCHITECTURAL CONSULTANTS – Kent

How long have you been using our IT Services? 4 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 4 Stars
Would you recommend our services? Definitely
.
Services Received:
Resolved problem with server hard drive.
Provide IT assistance. Maintain system including off site backup and security software.
Further comments:
Always available, always solves any problems quickly, even on Good Friday.
Have been using IT Support UK Ltd for years and I highly recommend them.

Richard, SOLICITORS – Kent

How long have you been using our IT Services? 2 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 4 Stars
Would you recommend our services? Definitely
Services Received:
IT related advice
New server installation, maintain server and provide IT support for 12 computers and network
Further comments:
We are happy to recommend IT Support UK Ltd who have been of invaluable help to us

Chris, VAT CONSULTANTS – London

How long have you been using our IT Services? 8 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
Services Received:
Management of IT network, Emails, Data Backups, Etc…
Further comments:

Zeenat, NURSING AGENCY – Kent

How long have you been using our IT Services? 10 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
Services Received:
Initially, monitor & maintain server, maintain back up and provide support
Provide ad hoc on-site support
Further comments:

Eddie, RECRUITMENT AGENCY – London

How long have you been using our IT Services? 3 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
Services Received:
Needed data recovering from an encrypted disk initially.
Since then our new network was set-up, repaired a PC, as well as backing up our data every day
Further comments:

Karl, ACCOUNTANTS PRACTICE – Kent

How long have you been using our IT Services? 4 Years +
How many stars would you give us for responding quickly? 5 Stars
How many stars would you give us for managing your IT? 5 Stars
How many stars would you give us for reliability? 5 Stars
How many stars would you give us for our customer service 5 Stars
Would you recommend our services? Definitely
Services Received:
We had various issues with network and file access
New server was installed, 10 new computers installed and 6 computers upgraded
We have a full IT support contract
Further comments:
We used to have network problems on a daily basis, since our new server was installed, we haven’t had any issues whatsoever.
Highly recommended